Oh, National Savings, you do like to give people the run around, don’t you?
I’ve been trying to get into my online account, which I haven’t accessed for some time. You never know, my one solitary Premium Bond might actually have made me a millionaire.
The website, however, doesn’t like me. Oh no, not at all. It doesn’t want anything to do with my password and – after a few attempts – locks me out and directs me to ring their lovely call centre.
Over the next few hours, I periodically try ringing, either to get a constantly engaged tone or a recorded message saying that they’re just too darn busy and to ring back later.
Eventually, I do some digging (via the rather wonderful Say No to 0870 site) and find an alternative number to ring them on. To my surprise I get through immediately. The conversation goes something like this:
“I can’t get into my account.”
“Ah yes, I can see you’re locked out. We’ll have to send you a new password in the post.”
“That’s a bit of a problem as I’ve moved and you don’t have my current address on file. Can you change my address?”
“Not without your password.”
“So, I can’t change the address without having a password and I can’t get a password without it being sent to the wrong address?”
“I’m afraid so. You’ll have to print out a ‘lost password’ form and send it to us.”
I’m glad I have a printer. Not sure what I’d have been supposed to do otherwise.
I honestly don’t blame the person on the other end of the phone who was as helpful as she could be. but really, what sort of system set up do National Savings have? It’s 2015. There are easier ways to reset passwords and update addresses these days.
Ah well, I’ll have to wait a bit longer to see if my ship has come in…